Privacy Policy

  1. Who is the Data Controller of your data?.
  1. What kind of data do we have about you and how did we obtain it?.

The categories of personal data that we process from customers and suppliers are:

  1. Identification data
  2. Postal or e-mail addresses
  3. Financial and transaction data (CUSTOMERS)

We have obtained all of the above data directly from you by means of the information form, order, contractual proposal, etc. It shall be your or your company’s obligation to provide us with the updated data in case of subsequent modification.

  1. For what purpose do we process your data?.

We process the data provided to us by the persons concerned in order to manage various activities arising from specific procedures carried out in the field of sales, after-sales service, quality of services, etc. In this way, we will use your data to carry out one of the following actions:

  1. Sending the information requested through the contact form on our website or any other means of contact with our company.
  2. Shipment of the requested products.
  3. To provide both potential customers and our customers with offers of products and services of interest to them.
  4. To carry out the administrative, fiscal and accounting management of our clients.
  5. Conduct satisfaction surveys, market research, etc. in order to provide you with the most suitable offers and optimized quality of service, etc.

4.How long will we keep your data?.

Personal data relating to individuals linked to potential customers and customers that we collect through the various contact forms and / or collection of information, will be retained until their deletion is requested by the person concerned. The data provided by our customers and suppliers will be kept as long as the business relationship between the parties is maintained, respecting in any case, the minimum legal periods of conservation according to the subject matter.

In any case, we will keep your personal data for the period of time that is reasonably necessary, taking into account our needs to respond to issues that arise or resolve problems, make improvements, activate new services and meet the requirements of applicable law. This means that we may retain your personal data for a reasonable period of time, even after you have stopped using our products or you have stopped using this website. After this period, your personal data will be deleted from all our systems.

  1. What is the basis of legitimacy for the processing of your data?.

According to the type of data processing, the basis of legitimacy is as follows

Order Management: Manage the contractual relationship and execute the contract that binds the parties.Execution of contract.
Accounting Management: invoicing management with customers and/or suppliers.Maintenance, development and control of the contractual relationship between the parties
Tax management: application of withholdings, bonuses, etc.Maintenance, development and control of the contractual relationship between the parties; Fulfillment of legal obligations
Administrative management: logistics management, warehouse, customer deliveries, goods receipt, etc.Maintenance, development and control of the contractual relationship between the parties
Marketing: Commercial actions about our products or services directed to our customers or those persons who have requested information from us in the past, including conducting customer satisfaction surveys.Free and unequivocal consent of the person concerned (potential customers), we note that the withdrawal of this consent in no case may condition the execution of the contract between the parties; legitimate interest of the company on the promotion and marketing of products or services similar to those obtained or requested by the persons concerned in the past.

In the event that you do not provide your personal data, it will not be possible to execute your contract, fulfill legal obligations or obligations arising from the public authorities, the user is responsible for the total accuracy of the data provided.

  1. To which recipients will your data be communicated?

We will not disclose your personal information to any third party company that intends to use it for their direct marketing purposes, unless you have expressly authorized us to do so. With the exception of Herbalife’s head office.

We inform you that we may provide your personal data to government agencies and competent authorities in those cases where we are legally required to do so or in cases where, acting in good faith, we believe that such action is reasonably necessary to comply with legal process; to respond to any legal claim or demand; or to protect the rights of the company or its customers and the general public.

We inform you that your data will not be transferred or communicated to third parties, the company is solely responsible for their treatment and custody.

We provide your personal data to third parties or companies (e.g., Internet service providers that help us administer our website or carry out contracted services, computer support and maintenance companies, logistics companies, tax and accounting consultancies, etc.). In any case, these third parties or companies must maintain, at all times, the same levels of security as we do, in relation to your personal data and, where necessary, will be bound by legal commitments to keep your personal data private and secure, and also to only use the information following specific instructions from the company.

  1. Transfers of data to third countries?.

There are no plans to transfer data to third countries. In case of such transfers, we would ask for your prior consent.

  1. What are your rights as a data subject?.

Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning him/her directly.In particular, the persons concerned may request the right of access to their personal data, as well as to receive them in a common format, and machine-readable, if the processing is carried out by electronic means (right of portability).

Likewise, interested parties may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In addition, in certain circumstances, data subjects may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, data subjects may exercise their right to object to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or in those exceptions established in the applicable regulations.

We also inform you that you have the right to withdraw your consents given at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Likewise, the user is informed that at any time he/she may exercise the aforementioned rights by writing to us, using the contact details that appear in the Slide 1 of this Legal Notice, attaching a copy of his/her ID card or legal identification document.

You also have the right to file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

On the other hand, in accordance with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we undertake not to send advertising via email without first obtaining the express permission of the recipient. The User may oppose the sending of advertising by checking the appropriate box.

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